Global UX/UI Design Specialist - Assistant Director

The opportunity

The Global UX/UI Design Specialist is responsible for designing, improving, and evolving user experiences across EY's global digital ecosystem, including EY.com, the Intranet, Campaigns and future-state digital experiences.

This is a highly hands-on role focused on UX/UI design execution, experience optimization, accessibility, design system adoption, and the development of reusable patterns and best practices. The role translates strategic experience direction into intuitive, scalable, and implementation-ready solutions while ensuring consistency and quality across platforms.

Working closely with Brand, Content, Product, Technology, Analytics, and regional teams, the role identifies opportunities to improve existing experiences, strengthen design maturity, and ensure digital experiences continue to evolve in line with user needs, business objectives, and EY brand standards.

Key Responsibilities

UX/UI Design Delivery

• Deliver UX/UI design work across EY.com, Intranet, Campaigns and future-state experiences.
• Translate user, business, content, and technology requirements into intuitive and scalable design solutions.
• Create user journeys, user flows, wireframes, prototypes, interaction models, and high-fidelity designs.
• Support initiatives from concept through implementation, ensuring solutions are practical, accessible, and implementation-ready.
• Apply user-centred design principles to solve complex business and user challenges.

Experience Optimization & Continuous Improvement

• Review live experiences to identify usability issues, accessibility gaps, and opportunities for improvement.
• Analyse performance data, user feedback, analytics, and research insights to inform design decisions.
• Recommend and design enhancements that improve engagement, usability, discoverability, and effectiveness.
• Promote a culture of evidence-based design and continuous experience improvement.
• Support experimentation, testing, and iterative design approaches to validate improvements.

Design Quality & Implementation Oversight

• Ensure UX/UI quality remains consistent across products, platforms, and experiences.
• Work closely with Product and Technology teams to ensure design intent is accurately implemented.
• Review delivered experiences and identify opportunities for refinement and optimization.
• Apply accessibility and inclusive design principles throughout the design lifecycle.
• Support quality assurance activities related to user experience and interface design.

Design Systems, Patterns & Best Practices

• Contribute to the evolution of design components, patterns, guidance, and standards.
• Develop reusable UX/UI patterns and best practices that improve consistency and efficiency.
• Identify opportunities for greater reuse, standardization, and alignment across platforms.
• Help establish scalable design approaches that reduce duplication and improve quality.

Brand & Experience Alignment

• Act as a key liaison between Brand and Digital Experience teams.
• Translate brand principles into effective and usable digital experiences.
• Ensure UX/UI solutions align with EY brand standards while meeting user needs.
• Identify opportunities to strengthen the digital expression of the EY brand.
• Support consistency across internal and external experiences.

Documentation & Design Enablement

• Create and maintain design documentation, guidance, frameworks, and reusable assets.
• Document design decisions, rationale, patterns, and best practices.
• Improve the accessibility and usability of design resources across teams.
• Support knowledge sharing and the adoption of consistent design approaches.

Required Skills & Experience

Must Have

• Significant experience in UX/UI design and digital product design.
• Strong portfolio demonstrating end-to-end design delivery across complex digital ecosystems.
• Expertise in interaction design, visual design, information architecture, and user-centred design.
• Experience using analytics, user research, and usability testing to inform design decisions.
• Advanced proficiency in Figma, prototyping, and component-based design.
• Strong understanding of accessibility standards (WCAG) and inclusive design principles.
• Experience working closely with development teams in Agile delivery environments.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience working with design systems and scalable design practices.

Nice to Have

• Experience across web, intranet, and digital platform ecosystems.
• Experience working within global or matrixed organizations.
• Familiarity with AI-enabled experiences, personalization, and emerging interaction patterns.
• Experience contributing to design systems and design governance processes.

What We Look For

• An experienced UX/UI designer with a strong portfolio of delivering complex digital experiences.
• A user-centred practitioner who balances audience needs, business goals, brand requirements, and technical constraints.
• A proactive problem solver who identifies opportunities and drives continuous improvement.
• A collaborative partner who can build strong relationships across teams and functions.
• A detail-oriented designer who can translate complexity into simple, intuitive experiences.
• A hands-on specialist who enjoys creating, refining, and optimizing digital experiences.