Risk & Service Quality Lead- MENA Technology Consulting - Jordan / Egypt / Lebanon

Risk & Service Quality Lead- MENA Technology Consulting

Location: Open to applicants based in Jordan, Egypt or Lebanon

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We are seeking a bi-lingual (Arabic and English) senior risk management professional to oversee risk activities for our Technology Consulting sub-service line across the Middle East and Pakistan. The role covers the full consulting lifecycle — from qualifying opportunities and reviewing contracts to monitoring project risks and advising on issues through to project closure. You will work closely with Technology Consulting leadership and engagement teams, providing commercially sound, practical risk advice on a diverse portfolio of technology transformation, systems implementation, cybersecurity, and data projects.

Purpose of the role

To manage risk for the firm’s Technology Consulting sub-service line by ensuring that projects are qualified, contracted, and delivered within the firm’s risk appetite while supporting business growth, protecting the firm’s interests, and promoting sound risk management practices across the consulting lifecycle.

Your key responsibilities

• Act as the primary risk management advisor for the Technology Consulting Service Line across the Middle East and Pakistan.
• Review and qualify new consulting opportunities to assess commercial, legal, delivery, and reputational risks.
• Provide risk-based input and guidance on commercial proposals, pricing models, contracting positions, and scope definitions.
• Participate in contract reviews and negotiations, advising on risk mitigation strategies and appropriate contract terms.
• Review and work closely with project teams to assess risks related to the use of subcontractors, alliance partners, and other third-parties.
• Monitor project risks during delivery, including changes in scope, commercial issues, resourcing, and client relationship concerns.
• Support engagement teams in managing emerging risks, issue resolution, and client escalations throughout the project lifecycle.
• Ensure compliance with the firm’s risk management and other related policies, approval protocols, local regulations and quality standards.
• Conduct risk training, awareness sessions, and proactive risk reviews with Technology Consulting teams.
• Collaborate with other Risk Management team members supporting Business, People, and Risk Consulting service lines to share insights, align practices, and manage cross-service line risks.
• Provide timely reporting and escalation of high-risk matters to regional Risk Leadership and Service Line leadership

Skills and attributes for success

• Self-starter: Demonstrates a strong drive to begin and complete tasks with enthusiasm and without prompting from supervisors.
• Independent worker: Comfortable making decisions and progressing with responsibilities autonomously, while understanding when to escalate issues.
• Forward-thinking: Proactively plans and executes tasks, foreseeing challenges and opportunities ahead of time.
• Resourceful: Skilled at finding effective solutions and making informed decisions, leveraging available resources and knowledge.
• Accountable: Takes full ownership of work, setting high standards for performance and meeting commitments with integrity and professionalism.
• Adaptable: Able to adjust quickly to changing priorities and conditions, maintaining effectiveness when dealing with varying tasks and responsibilities.

To qualify for the role you must have

• Bachelor’s degree in Law, Business, Risk Management, Technology, or a related field.
• Minimum 8–10 years of professional experience in risk management, contracting, or commercial management, preferably within a professional services, technology, or consulting environment.
• Solid understanding of consulting engagement structures, delivery risks, and commercial contracting practices, preferably in the Middle East region.
• Experience advising on contractual risks, third-party and subcontractor arrangements, and regulatory considerations in technology-led projects.
• Professional certifications such as IRM Certificate/Diploma, PMP, or CISA/CISM are desirable but not mandatory.
• Strong written and verbal communication skills in Arabic is a must, and in English

Working Conditions

Hybrid. Work remotely and can come to the office.

Languages

Must have - Fluent in Arabic

Must have - Fluent in English

Stakeholders

Consulting leadership

Consulting Partners, Directors, Senior Managers and Managers

Talent team

Learning and development team

Finance team

Legal team

Markets team

Independence

Risk Management

Other regional teams

What we look for

Highly motivated individuals with excellent problem-solving and analytitcal skills and the ability to prioritise shifting workloads in a rapidly changing industry. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.