Manager / Senior Manager- Consulting Service Quality Operations

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity:

We are looking for an individual to join our Service Quality & Delivery Excellence team that oversees the risk management for all the bids and projects in the Consulting Service Line. The focus will be on the Technology Consulting sub-service line that delivers services covering system implementation, digital transformation, digital architecture, data and Artificial Intelligence, and cyber security.

Purpose of the role:

Perform Risk Assessments and determine mitigation actions for bids in Technology Consulting and review on-going projects to help resolve escalations and other challenges.

Your key responsibilities:

• Working with many bid teams, identify risks and determine risk mitigaitons for bids, and advise on scope assumptions and limitations. This may reqiure attending calls or reviewing bids on short notice
• Working with various project teams, review project status, compliance with company’s policies and procedures, idenity risks and determine mitigation actions.
• Identify red flags and escalate matters appropriately to the appropriate stakeholders.
• Work with relevant stakeholders to ensure compliance with data protection laws and other firm’s security matters.
• Work closely with projects teams to advise the legal department idenitfied risks and agree how to mitigate them in the contract.
• Review third party risks and mitigate risks in alignment with project teams.
• Provide guidance regarding the firm’s policies, procedures and risk management practices.
• Implement new or modify existing procedures and controls to address policy changes or identified risks, while aligning with relevant stakeholders.
• Oversee the preparation of risk reports for senior management and leadership, highlighting risk exposures, mitigation efforts, recommendations and residual risk.
• Facilitate risk management training and awareness programs across the organization.
• Manage a virtual team to run day-to-day operations.
• Collaborate with internal stakeholders on risk-related matters, or process improvement.

Skills and attributes for success

• Self-starter: Demonstrates a strong drive to begin and complete tasks with enthusiasm and without prompting from supervisors.
• Independent worker: Comfortable making decisions and progressing with responsibilities autonomously, while understanding when to escalate issues.
• Forward-thinking: Proactively plans and executes tasks, foreseeing challenges and opportunities ahead of time.
• Resourceful: Skilled at finding effective solutions and making informed decisions, leveraging available resources and knowledge.
• Accountable: Takes full ownership of work, setting high standards for performance and meeting commitments with integrity and professionalism.
• Adaptable: Able to adjust quickly to changing priorities and conditions, maintaining effectiveness when dealing with varying tasks and responsibilities.

To qualify for the role, you must have:

• 8-10 years of overall experience
• 3-4 years experience in system implementation (SAP or Oracle, either one)
• Bachelor's or master's degree in risk management, busines administration, industrial engineering or a related field.
• Experience in risk management, preferably in a senior role.
• Strong knowledge of regulatory requirements and industry best practices related to risk management.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Effective leadership, communication, and interpersonal skills.
• Ability to influence and engage with senior-level stakeholders.
• Professional certification in risk management (e.g.,ICertERM, PMI-RMP, CRM) is highly desirable.

Languages

Fluent in Arabic (reading and writing)

Fluent in English (reading and writing)

Stakeholders

Consulting leadership

Consulting Partners, Directors, Senior Managers and Managers

Talent team

Learning and development team

Finance team

Legal team

Markets team

Independence

Risk Management

Other regional teams

What we look for

Highly motivated individuals with excellent problem-solving and analytitcal skills and the ability to prioritise shifting workloads in a rapidly changing industry. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.