Manager/ Senior Manager- Consulting Service Quality - Jordan

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We look for an individual to join our Consulting Service Quality team which oversees the risk management for all the opportunities and projects in the Consulting Service Line and to continue to build professional skills in an international environment.

Purpose of the role

Run the day-to-day operations of the Consulting Service Quality function and provide support in risk identification and mitigation to multiple teams in their bids and projects.

Your key responsibilities

• Work with multiple pursuit teams concurrently to identify and mitigate risks for their proposals, and advise on scope assumptions and limitations.
• Attend calls or review bids on short notice
• Work with multiple project teams to review their projects against a set criteria, idenity risk and mitigate them after alignement with project leadership, ensuring compliance with policies and regulations.
• Identify red flags or escalate matters appropriately and involve the relevant stakeholders.
• Work with relevant stakeholders to ensure compliance with data protection laws and other firm’s security matters.
• Work closely with projects teams to advise the legal department idenitfied risks and agree how to mitigate them in the contract.
• Review third party risks and mitigate risks in alignment with project teams.
• Provide guidance multiple teams regarding the firm’s policies, procedures and risk management practices.
• Implement new or modify existing procedures and controls to address policy changes or identified risks, while aligning with relevant stakeholders.
• Monitor the market and regulator updates for emerging risks and advise on potential impacts to the organization.
• Oversee the preparation of risk reports for senior management and leadership, highlighting risk exposures, mitigation efforts, recommendations and residual risk.
• Facilitate risk management training and awareness programs across the organization.
• Manage a virtual team to run day-to-day operations.
• Collaborate with internal stakeholders on risk-related matters, or process improvement.

Skills and attributes for success

• Self-starter: Demonstrates a strong drive to begin and complete tasks with enthusiasm and without prompting from supervisors.
• Independent worker: Comfortable making decisions and progressing with responsibilities autonomously, while understanding when to escalate issues.
• Forward-thinking: Proactively plans and executes tasks, foreseeing challenges and opportunities ahead of time.
• Resourceful: Skilled at finding effective solutions and making informed decisions, leveraging available resources and knowledge.
• Accountable: Takes full ownership of work, setting high standards for performance and meeting commitments with integrity and professionalism.
• Adaptable: Able to adjust quickly to changing priorities and conditions, maintaining effectiveness when dealing with varying tasks and responsibilities.

To qualify for the role you must have

• Bachelor's or master's degree in risk management, busines administration, industrial engineering or a related field.
• Professional certification in risk management (e.g.,ICertERM, PMI-RMP, CRM) is highly desirable.
• Extensive experience in risk management, preferably in a senior role.
• Strong knowledge of regulatory requirements and industry best practices related to risk management.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Effective leadership, communication, and interpersonal skills.
• Ability to influence and engage with senior-level stakeholders.
• 5-10 years of experience

Working Conditions

Hybrid. Work remotely but will need to come to the office.

Languages

Fluent in Arabic (reading and writing)

Fluent in English (reading and writing)

Stakeholders

Consulting leadership

Consulting Partners, Directors, Senior Managers and Managers

Talent team

Learning and development team

Finance team

Legal team

Markets team

Independence

Risk Management

Other regional teams

What we look for

Highly motivated individuals with excellent problem-solving and analytitcal skills and the ability to prioritise shifting workloads in a rapidly changing industry. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.