HR Operations - Amman

We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences, and backgrounds.

The opportunity

This is an excellent opportunity for someone who is wishing to broaden HR experience, specifically within the operations area where you will gain experience, exposure, and knowledge across all areas of HR across the MENA Region; the role will report to the MENA HR Enablement Lead / LEVANT Cluster HR Operations Lead. You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc. 

Your key responsibilities

In this role you will support the LEVANT Cluster HR Operations Lead on some of the below activities and lead on other areas:

• Support HR activities that require local management, such as liaising with external authorities, employee documentation, and other ad hoc local requirements that require physical presence.
• Meet new joiners on their first day, ensure they are settled, and all documents are signed and saved.
• Deliver induction and WTEY (Welcome to EY) for new joiners.
• Manage and explain the medical insurance enrolment process and support employees with insurance-related queries.
• Provide insights for Talent Consultants and Talent Development regarding talent-related queries from employees, via the LEVANT Cluster HR Ops Lead.
• Provide coaching and guidance to build counsellor capability in performance management and talent development.
• Liaise with HR/Managed Services on all related activities for the Jordan office.
• Partner with the business to provide HR Operations expertise and insights in areas of focus for Jordan.
• Manage all HR matters, escalating to the HR Operations Cluster Lead as needed for higher risk/sensitive cases.
• Ensure the support and delivery of key operational areas such as PIPs (Performance Improvement Plans) and exits.
• Advise of any local legal updates to the HR Operations Lead.
• Support Employee Relation cases, including disciplinary handling and grievance management.
• Provide guidance and management of involuntary separations, including probation terminations and employee performance dismissals, advising on exit packages and legal implications.
• Work with counsellors in handling all performance management cases and probations up to and including dismissals.
• Be the point of contact with support functions in the Jordan office from an HR perspective and provide the required guidance.

Skills and attributes for success

• Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent, and other functions to ensure exceptional service delivery.
• Pro-actively suggesting process improvements.
• Employee Relations experience
• Good understanding of risk
• Knowledge of HR systems is preferred.
• Experience in metrics reporting and analysis preferred.
• Experience with Shared Services

 To qualify for the role, you must have.

• 4+ years’ experience of working in HR operations within a professional services firm or a complex organization.
• A bachelor’s degree in human resources or a related discipline
• Experience in working ‘cross border’ within MENA region.
• Experience in working with Shared Services and handling large scale projects.
• Excellent communicator with fluent level of English, both written and verbal
• Ability to challenge and negotiate.
• Highly competent in the use of Excel, Word, and PowerPoint
• Relationships with or extensive experience in managing the Labor Office and Social Security Office
• The strength of character to manage negotiations and legal cases with the above authorities.
• Experience in managing Employee Relations and Exits 

Ideally, you will also have

• A passion to pursue your CIPD in the future or already have this qualification.
• Effective communication skills and the ability to articulate process and procedures clearly.
• An enthusiastic, can-do approach and be a strong collaborator. 

What we look for

We are interested in professionals who are wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team. We are looking for someone like you who has the autonomy to manage their stakeholders, offering advice on best practice delivering high quality administrative support to your team.

What we offer

We offer a competitive compensation package where you will be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate and meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It is yours to build.

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