Assistant Manager - Crisis Management, Forensics. Amman

Assistant Manager – Crisis & Emergency Management Services

Service Line: Assurance

Function: Forensics - Crisis & Emergency Management Services

Level: Assistant Manager

Location: EY – Middle East and North Africa

Role Overview

EY is seeking an experienced Assistant Manager to join our Crisis & Emergency Management Services team. The successful candidate will support the delivery of crisis, emergency, and resilience engagements for clients across the region, applying leading international standards — particularly ISO 22361 (Crisis Management — Guidelines) — and relevant national crisis management frameworks. The role combines hands-on delivery, project management, and client engagement, working alongside senior leadership to strengthen organizational preparedness and response capabilities.

Key Responsibilities

• Lead and manage the delivery of crisis and emergency management engagements, ensuring quality, timeliness, and alignment with client objectives.
• Apply ISO 22361 and relevant national crisis management frameworks to design crisis governance, response structures, playbooks, and escalation processes.
• Conduct maturity and gap assessments, develop remediation roadmaps, and support implementation of crisis and resilience programs.
• Design and facilitate crisis simulations and tabletop exercises, including scenario development, facilitation, and after-action reviews.
• Manage project workstreams — scope, timelines, budgets, deliverables, and stakeholder coordination.
• Develop executive-ready deliverables (frameworks, playbooks, assessment reports, dashboards) for client leadership.
• Build and maintain strong client relationships and support business development activities, including proposals and RFP responses.
• Coach and develop junior team members and contribute to knowledge sharing across the practice.

Qualifications & Experience

• Bachelor's degree in a relevant field (e.g., Risk Management, Business Continuity, Emergency/Crisis Management, Engineering, Business Administration, or a related discipline).
• Minimum 3 years of relevant experience in crisis management, emergency management, business continuity, or organizational resilience.
• Strong working knowledge of ISO 22361 and demonstrated experience applying national frameworks related to crisis management.
• Hands-on experience delivering crisis/emergency management or resilience engagements, ideally within a consulting or advisory environment.
• Proven project management and stakeholder management capabilities.

Certifications (two or more preferred)

• ISO 22361 / Crisis Management certification
• ISO 22301 Lead Implementer / Lead Auditor (Business Continuity)
• Certified Business Continuity Professional (CBCP) / MBCI / CBCI
• Project Management Professional (PMP) or equivalent
• Other relevant crisis, resilience, or risk certifications

Skills & Attributes

• Strong analytical, problem-solving, and report-writing skills.
• Excellent communication and presentation abilities (English required; Arabic an advantage).
• Ability to manage multiple priorities and perform under pressure.
• Collaborative team player with a client-focused mindset.