Service Delivery Center, Workflow Platform Engineer - Manager

We are seeking an experienced Manager, Workflow Platform Engineering to lead teams delivering enterprise workflow, orchestration and intelligent automation platforms. The successful candidate will oversee engineering delivery, people development, platform governance, stakeholder alignment and the evolution of reusable workflow capabilities.

This role is ideal for technology leaders who possess strong experience with at least one workflow, BPM, orchestration or low-code platform and can guide teams working across a broader ecosystem of enterprise automation technologies.

Key Responsibilities

Workflow & Platform Leadership

• Lead the delivery and evolution of enterprise-scale workflow and orchestration platforms.
• Guide teams developing reusable workflow components, connector frameworks, accelerators, SDKs and platform services.
• Oversee workflow lifecycle capabilities including deployment, versioning, monitoring, auditing and governance.
• Promote BPMN-based process automation, case management, business rules and event-driven workflow patterns.
• Partner with architects and senior engineers to support scalable, secure and multi-tenant platform designs.

Delivery, People & Stakeholder Management

• Lead, coach and develop engineers across workflow, integration, automation and platform disciplines.
• Own delivery planning, resource alignment, dependencies, risks, quality and executive communications.
• Partner with product owners, business stakeholders, architecture, security and operations teams.
• Support hiring, onboarding, performance coaching and career development.
• Drive Agile execution, continuous improvement and predictable delivery outcomes.

Cloud & Engineering Excellence

• Establish engineering standards for cloud-native services, APIs, event-driven systems and distributed platforms.
• Promote DevOps, CI/CD, Infrastructure-as-Code, observability and platform reliability practices.
• Provide oversight through architecture reviews, design reviews and technical governance forums.
• Ensure solutions meet enterprise standards for security, scalability, compliance and operational excellence.

Required Qualifications

• Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology or related discipline.
• 10+ years of software engineering, enterprise application delivery or platform engineering experience.
• 3+ years of engineering management, delivery leadership or equivalent team leadership experience.
• Experience leading enterprise-scale distributed-system or automation initiatives in Agile environments.
• Demonstrated ability to manage technical dependencies, stakeholder expectations and delivery risks.

Workflow & Automation Platform Experience

Candidates should possess hands-on or delivery leadership experience with at least one platform from either of the two categories listed below.

Open BPM & Orchestration Platforms

• Camunda 7 / Camunda 8, Flowable, Fluxnova or Temporal.

Low-Code Platforms

• Pega Infinity, Appian, Microsoft Power Platform, ServiceNow Workflow Automation or IBM Business Automation Workflow.

Business Process & Workflow Knowledge

• BPMN 2.0 and DMN concepts.
• Case Management and Human Task Management.
• Workflow Orchestration and Business Rules Management.
• Process Governance and Workflow Versioning.
• Event Correlation, Long-Running Transactions and Compensation Patterns.

Technology Leadership Knowledge

Application & Integration Technologies

• Java, Python, Node.js or Go engineering ecosystems.
• REST APIs, GraphQL, gRPC and OpenAPI.
• Event-Driven Architecture and Enterprise Integration Patterns.

Messaging & Event Streaming - experience with at least one

• Apache Kafka, Confluent Platform, RabbitMQ, IBM MQ or Azure Event Hubs.

Cloud, DevOps & Infrastructure

Leadership or delivery experience with at least one cloud-native platform or container ecosystem:

• Kubernetes, OpenShift or Docker.
• Terraform, Helm or ArgoCD.
• Jenkins, GitHub Actions or GitLab CI/CD.

Data Technologies

Experience overseeing solutions using at least one of the following:

• PostgreSQL, Oracle or SQL Server.
• Elasticsearch/OpenSearch, Redis or Cassandra.

AI & Intelligent Automation - Preferred

• Azure OpenAI or AWS Bedrock.
• LangChain, LangGraph, CrewAI or Semantic Kernel.
• Model Context Protocol (MCP).
• UiPath or Automation Anywhere.
• ABBYY, Intelligent Document Processing or OCR solutions.

Preferred Industry Experience

• Banking, Financial Services or Capital Markets.
• Insurance or Healthcare.
• Public Sector or other highly regulated industries.

What Will Make You Stand Out

• Experience leading Workflow-as-a-Service (WaaS) platforms.
• Experience scaling reusable workflow frameworks and connector ecosystems.
• Multi-tenant SaaS platform leadership experience.
• Process Mining exposure such as Celonis, Signavio or Camunda Optimize.
• Strong understanding of governance, compliance, audit and operational excellence frameworks.

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job is: 
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $103,900 to $215,700
  • Bay Area California offices – $108,200 to $224,700
  • All other offices locations in the US, including Sacramento – $86,600 to $197,800
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.                                              

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.