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SDC DE Operations Service and Delivery-- Analyst----Alpharetta, GA

Location:  Alpharetta
Other locations:  Primary Location Only
Salary: Competitive
Date:  Apr 2, 2025

Job description

Requisition ID:  1597046
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
 
The exceptional EY experience. It's yours to build.
 
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
 

Job Title: SDC Digital Engineering Operations and Service Delivery – Service Delivery Analyst

 

We help our clients transform. Together we are changing the way they interact with their Customers, Employees and Partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

 

The opportunity

 

As a Technology Analyst, you’ll be based in our Service Delivery Center, which is made up of high-performing US-based colleagues who work closely with our experienced advisory professionals. We deliver Technology project-based work and managed services to our clients. Here, you’ll work as part of a project team and will be responsible for the design, build/configuration, testing, analysis, delivery and support of Technology solutions. This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

 

Your Key Responsibilities

  • Review and resolve escalated tickets in ServiceNow (SNOW), ensuring timely and effective solutions for L2 and L3 support issues.
  • Monitor and analyze logs in Datadog to identify performance issues and troubleshoot incidents.
  • Utilize Bugsnag to track and resolve application errors, ensuring a smooth user experience.
  • Collaborate with project build teams to recommend and implement code fixes for complex problems.
  • Use OpsGenie to manage incident responses and ensure that alerts are addressed promptly.
  • Communicate effectively with team members via Slack to facilitate quick resolution of issues and share updates.
  • Create root cause analyses and maintain comprehensive documentation in Confluence for knowledge sharing and future reference.
  • Participate in an on-call rotation to address high-severity issues, providing critical support as needed.
  • Jira – Ability to create tickets for socialization with Technical Product Owners and Development Teams.
  • Willingness and ability to travel up to 25% of the time.

 

To qualify for the role you must have

 

  • Bachelor’s degree in Computer Science or other related field
  • A minimum of 2 years’ experience in technology software development
  • Strong experience in Java 17, Spring Boot, and microservices is required; familiarity with mobile development (Kotlin, iOS, Android) is a significant plus.
  • Proficient debugging skills to identify and resolve issues efficiently at both L2 and L3 levels, including experience with Bugsnag for error tracking.
  • Candidates located in Atlanta area are highly preferred, with additional consideration for team members on the West Coast to enhance coverage.
  • Ability to work collaboratively in a team environment and contribute to project success.
  • Knowledge of Agile methodologies and DevOps practices.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and analytical thinking.
  • Proactive attitude with a willingness to learn and adapt.
  • Experience in client interaction and stakeholder management.

 

Ideally, you’ll also have

  • Experience with the following technologies:
    • SNOW, Slack, Confluence, OpsGenie, Datadog, Bugsnag

 

What we look for

 

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.

 

 
What we offer
 
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $52,200 to $86,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $62,600 to $97,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
 
  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
 
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
 
For those living in California, please click here for additional information.
 

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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