Real Estate Services Associate Director

The opportunity

The Design and Projects (D&P) Leader is responsible for the planning and delivery of EY@Work Office Fit-out projects. This includes ensuring that EY@Work Design principles and the D&P Playbook are followed and incorporated in the all phases of the project. 

The proposed role will be to lead both from a technical point of view and EY@Work strategic approach the major RE Projects in selected locations in coordination with the responsible Regional Real Estate Leader and the assigned Project Managers. The role will also ensure performance of all projects in line with EY@Work and delivery of all projects within budget and programme and to the agreed scope.

The role may also require involvement in other regions as well as the D&P Centre of Excellence if/as requested.

Your key responsibilities

• Successfully Deliver EY@Work office construction and fit-out projects for all EY locations in the selected countries/regions.
• Identify future requirements of EY’s offices in conjunction with Regional Real Estate Leaders and EY@Work program, and contribute to business case development (PPA) and conceptualization (EY@Work centric).
• Oversee all phases of the design and construction project with responsibilities including but not limited to: procuring and managing the local Project/Cost Managers’/Architects etc. performance, change and budget control, procurement strategy, reviewing drawings, acting as first point of approval for all design & procurement activities and facilitating approvals from the relevant internal stakeholders.
• Establish and manage stakeholder expectations on the EY@Work D&P responsibilities and be accountable for successful implementation of EY@Work from initiation to closeout across the area to Global RE team, regional, country, and local leadership and project teams and committees.
• Act as the main point of contact between the business and project team on all D&P related matters. Act as a trusted business advisor and strategic partner to internal stakeholders advising on all project matters as the real estate expert. 
• Resolve issues arising from the project and escalate as/if required.
• Drive and deliver Design & Projects initiatives and strategies as part of the broader Real Estate Services team. Regularly connect with the Real Estate Services team, share knowledge and encourage consistency.
• Drive value generation for the projects through delivering cost savings, cost avoidance, brand value and others.
• Help drive Sustainability, Wellness and Agility in the RE portfolio through implementation in the relevant projects.  
• Ensure compliance with local regulations and relevant Health & Safety standards.
• Ensure the application of consistent processes and policies to projects, ensuring escalation of compliance or risk issues in line with the D&P Playbook. 
• Help drive the Global RES agenda and contribute to goals setting and achieving targets.
• Develop, implement, maintain, and be accountable for Region, and Country Executive management D&P project reporting both to stakeholders and wider RES team.
• Maintain an agreed Risk Management reporting process for each critical phase and milestone of all projects – including fiscal management, time management, critical date management, and stakeholder management – and establish visibility with key stakeholders.
• Manage the performance of the selected Project Management Framework partners, and any other relevant Master Services Agreements.
• Take a lead position in supporting Regional Real Estate Leaders in the D&P part and be accountable for D&P requests and reporting to them as part of a wider team.
• Constantly share external best practices with the RES team and drive their own personal development.

To qualify for the role you must have

• Minimum 5 years senior management experience in Design & Construction related professions, within professional services or large multi-national corporations
• Demonstrated experience in managing multicultural and virtual internal & external teams 
• Tertiary qualified in a related discipline with preference given to Degree and Master qualified candidates
• Demonstrated experience in delivering large and diverse office projects across multiple geographies

Ideally, you’ll also have 

• Ability to travel within North America, and to attend global meetings both physically and virtually as required
• Excellent written and verbal communication skills as well as presentation skills – Fully proficient in English speaking, reading, and writing essential 
• Experienced at Senior Management level stakeholder management
• Capable of Executive Management stakeholder management
• Desired experience having worked client side or acting as a program manager 
• Exceptional influencing and negotiating skills
• Experience of working in a virtual team
• Strong relationship building skills & emotional intelligence 
• Strong ability to lead and inspire stakeholders under a common vision 
• Ability to manage large amount of logistical information, strong time management & prioritisation skills 
• Strong RE project management skills with the ability to lead and motivate multi-disciplinary teams
• Understanding of continuous improvement methodologies
• Enthusiastic, committed and determined
• Adaptable and open to change 
• Strong experience in delivering cultural change through the built environment and how to take stakeholders through a change journey

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.