Dynamics 365 CRM Support Engineer

The opportunity

Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. Technology is changing the world, and we’re at the centre of it all. With a team list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team. 

As our Dynamics 365 CRM Support Engineer you’ll be part of long-term engagement on an industry leading program of work, whereby you will primarily support Microsoft Dynamics 365 (D365) and potentially other applications that will positively impact the experience of millions of Australians. You will bring developer experience in D365 Customer Experience (CE) to the role.  Being a high-profile client and program of work, you will gain exposure to a bespoke design system, whilst collaborating with exceptional technologists.

We’re looking for an Australian citizen as you will require a security clearance for the role, based in Tarndanya – Adelaide. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options. 

Your key responsibilities

• Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email, ITSM tickets, phone). 
• Maintain accurate documentation, including technical processes and support materials for client platforms. 
• Assist Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings. 
• Manage incidents effectively, including investigations to prevent recurrence and availability for on-call duties (up to 2 weeks/month). 
• Support business development by contributing to proposals and pitch decks for prospective clients.

Skills and attributes for success

We are looking for someone who is self-motivated and proactive team player with strong problem-solving skills and excellent communication abilities, able to confidently engage with both clients and colleagues. You will also have: 

• Dynamics 365 CE development and configuration experience 
• A good understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies 
• Working knowledge of relational databases and data migration concepts is preferred 

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn. 

• D365 Field Services and/or Sales and/or Customer Service and/or Finance & Operation
• Power Platform
• Microsoft Azure
• Microsoft Dynamics Certification(s) 
• Microsoft Power Platform Certification(s)

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy. 

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits     

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today. 

EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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